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FAQ

 

Who do I contact with questions?

Please email info@vertexlondon.com with any questions.

 

How much does shipping cost & how long does it take?

Please refer to the delivery section.

 

I placed a successful order but why didn’t I receive a confirmation email yet?

If you placed a successful order you should receive confirmation email with an order number. If you have not received an email after 1 hour please contact us to make sure your order went through.

 

When are particular items released?

Most of our items do not have set release dates. Please sign up for our newsletter. You will receive email notifications each time we release a new product.

 

Out of stock?

We try to have a stock level that will keep up with demand but popular items always sell out fast. If an item is sold out, please use the ‘inform me when back in stock’ feature on the product page to find out when items come back into stock.

 

I am not sure which size to order?

Please refer to the size guide section.

 

How do I return an item?

You can return any product you receive from Vertex London within 7 days of receipt, as long as the item is unused and unwashed. For more information, please visit the returns section of the website.

 

 

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